"...Social Security may be one of the country’s most popular programs, but that doesn’t mean Americans understand it.
Unfortunately, the agency itself may not be giving workers all the information they need to make smart decisions.
Claims specialists helping people file for Social Security often leave out key information or don’t explain choices clearly, according to a new study from the Government Accountability Office.
The online claims process also leaves out some information or could inadvertently sway people’s decisions about when to claim, the study found..."
Read more at CBS News
